Configure User Agents to Be Identified as Robots

This topic applies to the Business Manager Historical reports. The Business Manager Historical reports are retired. As of January 1, 2021, the reports are no longer populated. Use the historical reports to review metrics published before January 1, 2021. To access current data with advanced analytics and reporting capabilities, use the Reports & Dashboards.

There are two ways to remove known robots from Salesforce B2C Commerce Historical reports.

  1. Open a case with Commerce Cloud Support and ask to add the robot in question to the list of known users agents in the next B2C Commerce Analytics build. This ensures that the robot is correctly identified in the next Analytics report.
  2. If you have the IP address of the robot or an IP range, Commerce Cloud Support can have these addresses added to a filter list, which starts to block them in the next run of daily Analytics.
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