When a customer orders merchandise or registers for a catalog, a customer record is created in Order Management. The customer information includes name, billing address, shipping address, payment methods and customer activity.

When a returning customer calls the Customer Service Center to place a new order or change an existing order, the Customer Service Representative (CSR) searches for and locates the customer's record in Customer Service Center, and then creates a new record or searches for an existing record.

The CSR can:

X Privacy Update: We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used. By continuing to use this site you are giving us your consent to do this. Privacy Policy.