Creating a CSC UI Configuration Manually

Create a UI configuration by entering it manually. The agent must have the necessary permissions.

1. Select Administration > Site Development > Customer Service Center Settings.
2. Select the customizable area.
   • Basket view
   • Basket billing address
   • Basket billing address view
   • Basket shipping address
   • Basket shipping address view
   • Customer address book
   • Customer address create
   • Customer address edit
   • Customer baskets
   • Customer create
     • Add or update form fields to capture additional customer information for the account. For example, birthday, phone number.
   • Customer edit
   • Customer order history
   • Customer search
   • Customer summary
   • Order billing address view
   • Order payment instrument
     • Update to reorder form fields for payment capture
   • Order search
     • Update to display additional fields for order search
   • Order shipping address view
   • Order summary
   • Price adjustment
     • Update reason codes for manual price adjustments
   • Product detail
     • Display product content, such as short or long descriptions and other product attributes
   • Product search
     • Display additional product content and attributes on product search result sets

   Note: All customizable address areas must be updated if you want to include country and state/province values in the address form fields on the UI.
3. Enter or edit the configuration.
4. Click Save.