Here are some of the common errors that sometimes occur, and how to fix them, when using the Recommendation Validator.
Error Type | Error | Repair |
---|---|---|
Data Error | Availability allocation defined as 0 on a master product in Business Manager |
|
Not receiving weekly reports | Weekly reports depend on viewProduct and viewReco events firing properly. If
these events don't fire properly, make sure that you are using the correct
isobject statement.
|
|
Storefront Error | viewProduct not firing | Make sure to use <isobject object="${product}"
view="detail"> on global product detail page templates. |
viewReco not firing | Make sure that you use <isobject object="${product}"
view="recommendation"> in your content slots |
|
clickReco not firing |
Use the Validator to check for clickReco. If it's missing, check the page with the recommendations that you clicked for viewReco. If viewReco is there, make sure that its product ID matches the product ID
in the viewProduct activity on the page after you click. If the IDs don't
match, ensure that the |
|
Incorrect price displaying because of master product price definitions | Fix the template API to call on variation price definitions instead of the master ID. | |
viewCategory or viewSearch not firing | If you use an isobject tag when rendering each product tile, the
tracking of these events happens automatically. If the events don't fire, check the
product tile code. |