When a customer starts to enter a search term on the storefront, the storefront application shows terms that can help complete the search. Depending on configuration, these terms can vary from a simple list of related terms to being more complex and providing extra details.
The ‘Search-As-You-Type’ feature is not controlled by a preference.
To enable Search Autocorrections: navigate to and select Search Autocorrections.
If Enabled, the spelling of the words in the user's search phrase are automatically corrected or completed before the actual search is executed. If Disabled, the terms in the user's search phrase are not corrected or completed.
A corrected and completed version of the phrase can be obtained via Did You
Mean.
If the customer selects a category or subcategory in the top or left pane, the returned suggestions, spelling corrections, and completed terms are all specific to selected category or subcategory. Search filtering by category is available for product, brand, and category suggestions. Content and suggest phrases are not category-specific.
You can list suggestion types by group and link to specific landing pages. For example, when the customer clicks a suggested category, the respective category landing page opens. When the customer clicks a suggested phrase, a text search is performed using that phrase. When the customer clicks a brand name, the brand landing page opens.
You can show category, product, and content suggestions with additional information, such as an images, a product category, or a price.
The customer search phrase is matched anywhere in the searchable content. For example, when
a customer enters shoe into the search box, a product red
sport shoes is suggested.
Linguistic search rules such as synonyms and stopwords are also considered when searching for relevant suggestions. Search phrases are automatically corrected and completed, resulting in suggestions that are more relevant.
Utilizing Einstein, search suggestions can now be further enhanced.
To enable Einstein Search Recommendations:
In Business Manager, select and select Einstein Search Recommendations.
Enabling this preference forces Einstein generated auto-correction and term-completion.
None of the Einstein search recommendations are affected by the suggestion term blocklist, and they are not guaranteed to yield results.
For simple search term suggestions, the search field provides a list of up to 10 terms that help complete the query. The list of terms shown is updated with each letter the customer enters into the search field. If the customer selects a suggestion, it's used in the search query.
Search Suggestions Terms
Search suggestions always appear in lower case to avoid duplicates based on capitalization. The case in which the search term is entered doesn't affect the suggestions that appear.
If both single and plural values are added when creating
suggestions, the single value is treated as a duplicate and only the plural form of the
suggestion appears in the storefront. For example, even if you create
blouses and blouse as search suggestions, only
blouses appears as a search suggestion. The exception is if the plural
form of the word has a different stem. For example, scarf and scarves both appear. However,
if only the singular form is added as a suggestion, it appears in the singular.
All characters are retained from category names for search suggestions, including hyphens and ampersands. The full name of categories and brands always appears in the search suggestion.
Salesforce B2C Commerce automatically includes the following in the Suggest index:
In addition, you can also add terms or prevent terms from being
suggested through the Search Suggestion feature in Business Manager. For example, if you
wanted to add fringe as a suggestion for a new line of clothing.
Alternatively, if you don't want the term Adult Videos suggested to the
customer, adding it to the blocklist prevents it from appearing as a suggestion. However,
remember that the suggestion term blocklist only affects suggested terms.
German umlaut and eszett characters (ü, ß) and standard replacement
characters (ue, ss) are supported. Search suggestions appear as they are stored in the
product catalog. For example, whether you enter träger or
traeger, you see trägertops and
träger-tops as suggestions for both.
Hit Count
Search Suggestion Limitations
The difference between the simple and enhanced search suggestions are as follows:
| Simple Search Term Completion | Enhanced Search Term Completion |
|---|---|
| Supports categories, brands, and extra phrases. | Supports categories, brands, extra phrases, and product and content
pages.
|
Supports search as you type for products, content, categories,
and brands. |
|
| Supports whole phrase matches. For example, the category "Digital Camera," is suggested when the customer starts entering digit, but not when they start entering the second word of the phrase, "camera." | Supports suggestions with matches that are independent of word position, for example, it suggests "Digital Camera" when the customer enters camera. |
| Hit counts are pre-calculated and can be outdated. | Hit counts are not provided. |
| Supports auto correction and auto completion of terms, for example, both terms of the input text, “digit cam” auto-completes to “digital camera.” | |
| All standard features used for storefront search are used for enhanced search suggest, such as compound words, stop words, and sorting rules. |