Search fields included in any search are used with AND logic where all terms included must be true for a result set. Wildcard searches can be made using the percent (%) symbol, which represents zero or more characters.
Some criteria types are preceded with an asterisk (*). For example, *Order No. or *Shipping Order No. These are single criteria searches and can't be further refined by additional search criteria. For example, if *Order No. and Alerted are both selected as the search criteria, the search only shows a list of orders and will not show alerted orders.When a customer inquires about an existing order, you can search for the order in Customer Service Center as follows:
Available search criteria include:
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