There are customizable areas in the Customer Service Center UI that you
can modify directly in Business Manager.
Note: Customizable areas are not
localized into languages supported by Business Manager. Customizable areas
can be modified and localized as needed.
The customizable areas are comprised of forms or views. All labels are
obtained from Salesforce B2C Commerce metadata and can be overwritten.
Each customizable area has a default configuration. You can modify the
configuration. To reset a configuration to the default, you delete the
modified configuration. However, before resetting the configuration to the
default, if you want to save the modified configuration, copy, paste, and
save it outside of Business Manager.
You can replicate Customer Service Center UI customizations to a target
system by checking CSC Settings as one of the Replication Tasks.
An advanced customization lets you reference data from predefined
sources.
All attributes follow the naming conventions of Commerce Cloud
OCAPI:
- System attributes are referenced as described in the corresponding
Shop API documents. for example: postal_code
- Custom attributes are always marked with the prefix c_ and have
their own namespace, for example: c_HouseNumber
Each configuration contains at least two top-level elements and the
version:
- version: specifies the version of the current configuration. When a
new version is available, the version is automatically updated.
-
areas: is the top-level and outermost configuration that
defines the spaces or sections on the presentation layer. The area contains the layout and
widgets. The area contains the specific tab layout and are referenced in the tab.
-
layout: specifies the appearance of a customizable
area. For example, a form layout defines the fields in the form. The layout contains the
widgets.
-
widgets: specifies functional UI elements that are
used in the layout. Widgets register widgets and their respective configuration.
For example:
{
"_v" : "4",
"areas" : {},
"layout" : [],
"widgets" : {}
}