Taxation (Net and Gross) Impact on Subscription Fees

To ensure the proper calculation of GMV and resulting subscription fees, it's critical that all orders have proper tax handling. This is done via standard Salesforce B2C Commerce tax tables or third party integration to services such as Avalara and SpeedTax (both members of our LINK program).

If a B2C Commerce customer or reseller chooses to implement B2C Commerce in such a way as to not calculate and account for taxation at the time of order creation, such tax will be included in the GMV calculation and will be included in calculating the subscription fees due and payable from such customer/reseller. By not calculating and excluding taxes, the customer and reseller acknowledges that the definition of GMV included in the customer/reseller’s contract with Salesforce will effectively be modified to include all such taxes and the subscription fees increased accordingly. In order to avoid this increase in subscription fees, it's therefore a best practice to ensure that all B2C Commerce instances be configured to properly account for taxation, regardless of the use of this calculation downstream from B2C Commerce or within a web-store, mobile-store or call-center application.

Related Links

Running a GMV Report

Example GMV Calculation

Analytics Reports: GMV

Understanding VAT Implications