Einstein Self-Service Support

The following are the most common errors and warnings found in the Einstein Deployment Dashboard, and their respective causes and solutions.

Common Error Messages

Error messages indicate that something is blocking the successful deployment or automation of Einstein.

Errors When Deploying Site to Einstein

Error Message Potential Problem Potential Resolution
Error deploying feed: Catalog"
  • No catalog was found (should only happen in status check, should not be possible in deploy).
  • Missing images (or high % (25%+) of missing images).
  • Primary category path is missing (product.xml).
  • SKUs are missing from product catalog but variation groups are used.
  • Validate the catalog feed schedule.
  • Validate the following:
    • Catalog is present.
    • The percentage of missing images in the catalog is low (<25%).
    • Primary category path is present (where applicable).

"Error deploying feed: Orders"

No order feed found.
  • Validate the order feed schedule.
  • Validate the order feed.

Errors When Site is Deployed to Einstein

Error Message Potential Problem Potential Resolution

"No recommendations made."

The servedReco activity is not implemented correctly on your site. Ensure that the servedReco activity is implemented correctly on your site. REFER TO VALIDATOR XREF

"Unusual ratio of recommendations to product views"

We're seeing an unusual ratio of recommendations to product views. REFER TO VALIDATOR XREF Ensure that activities are implemented correctly on the customer site on all pages. REFER TO VALIDATOR XREF
"Einstein is unable to view product activities from your site" The viewProduct activity is not implemented correctly on the customer site.
  • Ensure the viewProduct activity is implemented correctly on the customer site. REFER TO VALIDATOR XREF

“Einstein is unable to view recommendation events from your site”

The viewReco activity is not implemented correctly on the customer site. Ensure that the viewReco activity is implemented correctly on the customer site. REFER TO VALIDATOR XREF
"Unknown Error. Please contact support." N/A Reach out to Support.

“No order feed has been scheduled. This is a requirement for Einstein to run successfully. Please schedule your order feed.”

Automation cannot run without an order feed scheduled. Schedule an order feed to run.

Warning Messages

Warning messages indicate that there is an issue with the deployment or automation, but does not necessarily require action on their part.

Warning Message Potential Message Potential Resolution
“Deploy to Einstein is in Progress" Not usually a problem. For a first time deploy, wait at least 24 hours before filing a ticket to investigate.

"Site is deployed to Einstein: Large number of products in catalog feed are missing product type”

Einstein received a catalog with less than * product types populated.
  • Update your catalog.
  • Category structure is not getting passed through the feed.
  • Variation groups don't have a primary category assigned.
"Site is deployed to Einstein: Large number of products in catalog feed are missing category name” Einstein received a catalog with less than * product types populated.
  • Update your catalog.
  • Category structure not getting passed through the feed.
  • Variation groups don't have a primary category assigned.
"Site is deployed to Einstein: Large number of products in catalog feed are missing SKUs” Einstein received a catalog with less than * product types populated. Update your catalog.
“Order feed does not contain enough data. Consider scheduling your order feed to run at longer intervals.” Order feed has little or no orders. Schedule your order feed to run at longer intervals so that more data is included.
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