Returns and Exchanges

Returns and exchanges are processed through your customer service and fulfillment/ warehouse management systems. These can be Order Management's Fulfillment Center and Customer Service Center modules, or external systems integrated with your Order Management implementation.

A Return Order can be generated by a customer service representative and act as a return merchandise authorization (RMA) prior to receiving the actual return, or can be created on the fulfillment/warehouse side when a return is physically received.

When a return is received, a credit can be issued directly to the original payment method or to a gift card. For an exchange order, which generates a new shipping order for the exchange item, the credit can be applied to the new shipping order.