When creating a customer return, a reason for the adjustment provides documentation as to why the items are being returned.
The following table describes the fields and buttons that appear on the Reason for Adjustment page.
| Fields and buttons | Description |
|---|---|
| Activity Code drop-down | A drop-down list that further defines the type of order activity that is being documented in the activity notes. Examples might be: Credit, Appeasement, Email Follow-Up, Order Status Inquiry |
| Result Code drop-down | A drop-down list that further defines the result of the communication with the customer, which is being documented in the activity notes. Examples might be: Satisfied, Not Satisfied, No Answer, Left Message |
| Subject | A brief description of the subject of the Activity notes. |
| Notes | The details of the activity, as appropriate. |
| Submit button | Submits the return and create a return order. The new
return order is listed in the Return Orders section of
the Order details page with a status of 'Waiting
Receiving'. If any errors are encountered a message appears at the top of the Order details page. |