Apply an Item-Level Appeasement

When you apply an item-level appeasement post shipment, the behavior depends on the order status

Some things to keep in mind:

  1. In Order Management Customer Service Center, search for an order.
  2. Click the order ID.
  3. On the Order Details page, in the Items section, find the line item to be reshipped.
  4. In the Items section, select Appeasement from the Actions list.
    The Appeasement option is available if it was configured in Administration: Settings > Providers > Customer Service > Company Level.
  5. Select the reason from the Reason list.
  6. Specify a percent or dollar amount discount by selecting % or Fixed Amount from the list.
  7. Enter an amount in the Credit field.
  8. Select one or more amount types to apply the appeasement to.
    Any amounts greater than the actual amounts of these charges for the order item are ignored. Any changes to the tax charge are calculated automatically.
    • Product and Adjustments (Checking this box generates a credit memo for the full amount of the existing invoice and a new invoice for the updated amount.)
    • Shipping
    • Handling
  9. Click Calculate.