Finding customers

When a customer orders merchandise or registers for a catalog, a customer record is created in Order Management. The customer information includes name, billing address, shipping address, payment methods and customer activity.

When a returning customer calls the Customer Service Center to place a new order or change an existing order, the Customer Service Representative (CSR) locates the customer's record in Customer Service Center, and then creates a new record or searches for an existing record.

The CSR can:

See Customer Information for details on the Customer Information page and associated components.

Customer Service Cen

Related Links

Creating a Customer in Customer Service Center

Searching for a Customer in Customer Service Center

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