Scenario: Edits on Closed Orders

In this scenario, the Desk Chair - Black and the Office Desk - Black line items have been edited in the following ways after the order was closed:

Price and price adjustment values are updated on the original line items to reflect the edit amounts, which appear in the Credit Amt fields. The following table describes this as it appears in Customer Service Center:

Field(s) Calculation
Status (Desk Chair - Black) The status and quantities of the original order line remain the same. The original quantity of 2 has been ordered, allocated, and shipped.
Line item prices (Desk Chair - Black) Calculated by applying the new unit price of $99.99:
  • Orig. Unit Price: Remains $112.99.
  • Unit Price: Changed to $99.99.
  • Tax: Changed to $11.99 (6% of the new price).
  • Ext. Price: Changed to $199.98 (the new unit price times quantity 2).
  • Credit Amt: The difference in total price credited back to the customer due to the edit. In this case, it's the difference in unit price ($112.99 - $99.99 = $13.00) times the quantity of 2.

    $13.00 x 2 = $26.00

Status (Office Desk - Black) The status and quantities of the original order line remain the same. The original quantity of 2 has been ordered, allocated, and shipped.
Line item prices (Office Desk - Black) Calculated by applying the new unit price of $129.99:
  • Orig. Unit Price: Remains $159.19.
  • Unit Price: Changed to $129.99.
  • Tax: Changed to $15.59 (6% of the new price).
  • Ext. Price: Changed to $259.98 (the new unit price times quantity 2).
  • Credit Amt: The difference in total price credited back to the customer due to the price change. In this case, it's the difference in unit price ($159.19 - $129.99 = $29.20) times the quantity of two.

    $29.20 x 2 = $58.40

Line item promo price adjustment values (Office Desk - Black) The original price adjustment isn't affected by the edit. The values remain the same:
  • Orig. Unit Price: $45.00
  • Unit Price: $45.00
  • Tax: $2.70
  • Ext. Price: $45.00
  • Credit Amt: $0.00.
Subtotal Recalculated based on the new pricing values. It's equal to the sum of the Ext. Price fields:

$199.98 + $126.99 + $259.98 - $45.00 (price adjustment) + $173.19 = $715.14

Price Adj. The original order-level price adjustment isn't affected by the edit. It remains $75.00.
Shipping The original shipping charge isn't affected by the edit. It remains $60.00.
Tax The original tax of $47.07 appears here. Beneath it, in red, is the amount it was reduced due to the edit. The taxable amount is calculated as follows:

subtotal - price adjustment + shipping charge

In this example, the taxable amount is the Subtotal of $715.14, minus the price adjustment of $75.00, plus the shipping charge of $60.00, for a total of $700.14. This has been reduced by $84.40 from the original taxable amount of $784.54. 6% tax on $84.40 is $5.07. The actual tax is $42.00, which isn't explicitly shown here.

Note: The total taxable amount isn't shown.
(USD) Total Recalculated based on the new amounts as follows:

subtotal - price adjustment + shipping charge + tax

In this example, the total is the subtotal of $715.14, minus the price adjustment of $75.00, plus the shipping charge of $60.00, plus the tax of $42.00, for a total of $742.14

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