Receiving Returns in Inventory Station

Use Receive Return to accept returned items at the warehouse. If returns are received with no associated returns or return orders in the system, you can create them here.

  1. In Order Management Fulfillment Center: open Inventory Station.
  2. Click Receive Return.
    The Receive Return search page opens.
  3. On the Receive Return search page, enter a search term or select an order type: .
    • Order No.
    • Shipping Order
    • Return Order No.
  4. On the Tracking No. panel, enter the package tracking number to search for the original order.
  5. On the Customer panel, view available customer information. For example, Locate
  6. On the Order Items panel, view the following information about each line item in the selected order:
    • Order No.
    • Date
    • Item
    • SH (Shipped)
    • CR (Credited)
    • Returnable
    • Inbound
    • Return (click this button to receive that Item)
  7. Perform one of the following actions:
    1. Click Submit to submit the return.
    2. Click Credit and select a credit from the list.
    3. Click Reset to clear the page.
    4. Click Command Sheet to view the scannable bar codes for various commands.
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