Data Synchronization Schedule

Data is synchronized between Salesforce B2C Commerce and Order Management on different schedules for the development and production systems. In addition, certain data in the production instance of Order Management can be synchronized with either the Stage or Production instance of B2C Commerce. Configure this synchronization in the Demandware provider. When using the legacy connector, order data is exported from B2C Commerce in the form of XML files. All other data exported from B2C Commerce or from Order Management is in the form of zip files.

In a system not using the legacy connector, order data is sent via API calls rather than on a fixed schedule. Orders usually appear in Order management within two minutes of entering New or Open status in B2C Commerce.

Note: These schedules are subject to change. For more specific details, contact Support.

Handle import and export synchronization files on the B2C Commerce side using the B2C Commerce Simple Feed Integration component. See the B2C Commerce documentation for information on this component.

Import and export file locations are detailed here, but in general, you don't access them directly.

This topic includes the following sections:

Development System Synchronization

Development Order Management synchronization files are placed in or retrieved from the following directories:

Export Files from Order Management to B2C Commerce

Order Management deposits export files in the to-demandware directory with names that match the following conventions:

Data

Filename

Schedule

Catalog/ Item (delta only)

Catalog_Delta_[catalogId]_yyyyMMddHHmmss.xml.zip

Several times per day

Catalog/ Item (full dataset)

Catalog_Full_[catalogId]_yyyyMMddHHmmss.xml.zip

Weekly

Inventory (delta only)

Inventory_Delta_yyyyMMddHHmmss.xml.zip

Several times per day

Inventory (full dataset)

Inventory_Full_yyyyMMddHHmmss.xml.zip

Daily

Price Book

Pricebook_yyyyMMddHHmmss.xml.zip

Daily

Customer

Customer_yyyyMMddHHmmss.xml.zip

 

Tax

Tax_[catalogId]_yyyyMMddHHmmss.xml.zip

 

Import Files from B2C Commerce to Order Management

Order Management imports any files found in the from-demandware directory that have names matching any of the following conventions:

Data

Filename

Schedule

Orders (legacy connector)

Orders_[siteId]_[timestamp]*.xml

Several times per day

Catalog/ Item (full data set)

Catalog_[catalogId]_[timestamp]*.xml.zip

Daily

Catalog/ Item (delta only)

dddddd.zip where dddddd can be any six digits. The delta file must be named catalog.xml, but can exist within a folder structure inside the .zip file.

Daily

Price Book

Pricebook_[timestamp]*.xml.zip

Daily

Production and Stage System Synchronization

Production Order Management files are placed in or retrieved from the following directories, depending on whether they synchronize with the Stage or Production B2C Commerce instance.

Export Files from Order Management to B2C Commerce

Order Management deposits all export files in the /stage/businessflow/to-demandware directory. The Inventory and Price Book export files are also placed in the /production/businessflow/to-demandware directory. The export filenames match the following conventions:

Data

Filename

Schedule

Catalog/ Item (delta only)

Catalog_[M,S]_Delta_[catalogId]_yyyyMMddHHmmss.xml.zip

Several times per day

Catalog/ Item (full dataset)

Catalog_[M,S]_Full_[catalogId]_yyyyMMddHHmmss.xml.zip

Weekly

Inventory (delta only)

Inventory_Delta_yyyyMMddHHmmss.xml.zip

Several times per day

Inventory (full dataset)

Inventory_Full_yyyyMMddHHmmss.xml.zip

Daily

Price Book

Pricebook_Full_[BasePrice,BaseRetail,BaseCost]_yyyyMMddHHmmss.xml.zip

Daily

Customer

Customer_yyyyMMddHHmmss.xml.zip

 

Tax

Tax_[catalogId]_yyyyMMddHHmmss.xml.zip

 

Import Files from B2C Commerce to Order Management

Order Management imports files that match the following naming conventions from the Stage or Production from-demandware directory (based on the provider configuration for each data type).

Data

Filename

Schedule

Orders (legacy connector)

Orders_[siteId]_[timestamp]*.xml

Several times per day

Catalog/ Item

Catalog_[catalogId]_[timestamp]*.xml.zip

Daily

Catalog/ Item (delta only)

dddddd.zip where dddddd can be any six digits. The delta file must be named catalog.xml, but can exist within a folder structure inside the .zip file.

Daily

Price Book

Pricebook_[timestamp]*.xml.zip

Daily

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