Order Management Operations

Introduction

The Order Management Operations online help describes the routine and on-demand operational activities that can be done manually by Company staff such Administrators or Customer Service Representatives (CSRs). This online help covers administration, monitoring, searching, reporting, and other operational tasks typically performed in Administration Center, Customer Service Center, Fulfillment Center, and Retail Center.

The operations covered in this guide relate to the following functional areas:

Note: It's important to understand user security roles and user accounts before users can perform Order Management operations. Access to the various areas of Order Management is controlled by a system of permissions and user roles.

Order Management Icons

Order Management uses a number of icons to provide easy and quick access to various actions or information including:

See Order Management Icons for details on the icons.

Order Management Localization

Order Management is localizable and can support multiple locales, global address formats, currencies, and time zones. In addition, customer-facing documents can be localized according to the locale of the customer's order. See Localization for details.