Commerce Cloud Order Management 20.6

Commerce Cloud Order Management is a customizable, cloud-based order management system that provides a wide range of order management capabilities. See What's New for details on changes since the last release.

Note: This Commerce Cloud Order Management Infocenter content reflects the legacy Order Management product only. For information on the Salesforce Order Management product, built on the Salesforce Lightning Platform, see Salesforce Order Management in the Trailblazer Community.

Learn more about:

Order Management Systems	Understand basic concepts
Overview	Manage your Order Management system
Salesforce B2C Commerce Integration	Integrate Order Management with Commerce Cloud B2C Commerce
Internationalization	Internationalize and localize Order Management
Administration	Configure Order Management and manage the order management process
Customer Service Center	Manage customers, orders, and returns
Fulfillment Center	Manage warehouse inventory, receiving, order allocation, and fulfillment
Retail Center	Manage orders allocated to retail store sites
Payment Providers	Configure payment service providers in Order Management
Operations	Perform routine, on-demand, and manual operational activities
Reporting Services	Manage custom reports

See the Glossary to better understand order management terminology.