Product Options

Salesforce B2C Commerce, product options enable you to sell configurable products that have optional accessories, upgrades, or additional services. Options are always purchased with a product and can't be purchased separately. They have their own price and display name, but do not have their own thumbnail images. They can't be searched by the customer, but are usually visible on the product detail page.

For example, for a Computer product, you can define warranties of different time lengths as well as no warranty. You can also define different size hard drives as product options to give customers more configuration choices. Each option value defines a price that can be added to the product's price when the option value is selected by the customer. You can also include a certain option in the price by making it the default option.

Local and Shared Options

B2C Commerce enables you to manage product options for specific products (local or single-product options), and product option definitions that are created once and shared among multiple products (shared or global product options). Shared options are created in the scope of a catalog and can be overridden by a product-specific option. Each option (both shared and local) has attributes. These system attributes are created in Business Manager: Administration > Site Development > System Object Types. When created, they are available from a product's Options tab. Shared options are not automatically assigned to products in the catalog. You must associate these options with products in the product editor.

Missing or Invalid Product Attributes

At times, product attributes might not exist or they might have a type that is different from the original definition in the product option. These attributes are identified as missing and invalid, respectively. This status doesn't affect the storefront except that the attributes will not appear; all functionality still works. You can investigate these attributes to determine the source of the problem.


These are some examples of product options:

Configurable products:

Optional accessories or upgrades:

Additional services:

Related Links

Product Types and Options

Creating Product Options