You can control which promotions are applied and in what order using compatibility rules. Compatibility rules prevent a shopper from qualifying for every possible promotion. Use the rank and exclusivity system attributes to control your promotion compatibility. For example, your site has a global 10% product promotion for everyone and a special 20% product promotion for registered customers. To prevent registered customers from qualifying for both discounts, you can add CLASS exclusivity to the promotions.
With the rank attribute, you define which promotions take precedence, for example, with 10 = highest and 100 = lowest. Use the Business Manager promotion editing page,to set the (optional) rank of a promotion. By default, a promotion has no rank.
The exclusivity attribute enables you to specify if promotions are mutually exclusive, in general or relative to a promotion's class. You can assign an exclusivity value to a promotion at promotion creation or any time. This setting is mandatory.
| Exclusivity | Definition |
|---|---|
| NO | Can be combined with any promotion (default). |
| CLASS | Cannot be combined with a promotion of the same class. |
| GLOBAL | Cannot be combined with any promotion. |
The following table lists the promotion classes, the compatibility choices, and their effects on a cart or shipment:
| Promotion class | Compatibility | Result |
|---|---|---|
| Product | Global | Not combined with any other promotion in a given order |
| Class | Not combined with any other product promotion for a specific product in a given order | |
| Order | Global | Not combined with any other promotion in a given order |
| Class | Not combined with any other order promotion in a given order | |
| Shipping | Global | Not combined with any other promotion in a given order |
| Class | Not combined with any other shipping promotion in a given shipment |
Exclusivity Handling for Buy-X-Get-Y Promotions
B2C Commerce prevents products from being counted twice when qualifying products in one promotion are used as discounted products in another promotion. For class-exclusive buy-X-get-Y promotions, the system prevents further discounts on the discounted and the qualifying products.
For example, a merchant configures two promotions for a back-to-school promotion:
| Promotion | Qualifying product | Discounted product |
|---|---|---|
| Buy three pairs of khakis, get 50% off on a polo shirt | khakis | polo shirt |
| Buy one pair of kid's sneakers and get 20% off on a pair of khakis | kid's sneakers | khakis |
The merchant sets both promotions to Exclusive to stop the product promotions from combining. The promotion with 50% is prioritized above the 20% offer (see promotion priority rules). The first promotion is used and the second isn't because B2C Commerce prohibits both the qualifying and discounted products from receiving further discounts.
Bonus Product and Choice of Bonus Product Promotions
Product promotions with a bonus product discount define exclusivity like any other promotion. The exclusivity parameter only works for promotions with qualifying products. Exclusivity applies to the qualifying product, not the bonus product. For example, for the following promotions:
| Promotion | Qualifying product | Discounted product | Discount | Exclusivity |
|---|---|---|---|---|
| Buy one polo shirt and get a free pair of sneakers | Polo shirt | Polo shirt | Free pair of sneakers | Class |
| Polo shirts 30% off | Polo shirt | Polo shirt | 30% off polo shirts | Class |
Because bonus product promotions consider the qualifying product to also be the discounted product, the second promotion doesn't apply.
Two Promotions Set to Global-Exclusive, One with a Rank
In the following example, two promotions are global-exclusive, one with a rank. All other promotions are non-exclusive.
| Name | Promotion | Class | Rank | Exclusivity |
|---|---|---|---|---|
| PROMO_P1 | 10% off cashmere sweaters | Product | 60 | No |
| PROMO_P2 | $2 off cashmere sweaters | Product | 0 | Global |
| PROMO_P3 | $1 off cashmere sweaters | Product | 0 | No |
| PROMO_P4 | 2.99 product fixed price for all jeans | Product | 30 | No |
| PROMO_O1 | 15% off order | Order | 70 | No |
| PROMO_O2 | 20% off order | Order | 65 | Global |
| PROMO_O3 | $5 off order | Order | 0 | No |
The applied discounts for this basket are as follows:
| Product | No discount |
| Order | 20% off order |
The following are the applied discounts:
| Item | Net price | Discount |
|---|---|---|
| pale blue cashmere sweater | $100 | None |
| wide leg jeans | $25 | None |
| Total | $125 | $25 |
One Global-Exclusive Promotion and One Class-Exclusive Promotion
The following example has one global-exclusive promotion and one class-exclusive promotion. All other promotions are non-exclusive.
| Name | Promotion | Class | Rank | Exclusivity |
|---|---|---|---|---|
| PROMO_P1 | 10% off cashmere sweaters | Product | 60 | No |
| PROMO_P2 | $2 off cashmere sweaters | Product | 0 | Class |
| PROMO_P3 | $1 off cashmere sweaters | Product | 0 | Global |
| PROMO_P4 | $2.99 product fixed price for all jeans | Product | 30 | No |
| PROMO_O1 | 15% off order | Order | 70 | No |
| PROMO_O2 | 20% off order | Order | 65 | No |
| PROMO_O3 | $5 off order | Order | 0 | No |
The applied discounts for this basket are as follows:
| Product | $1 off on sweater |
| Order | No discount |
| Item | Net price | Discount |
|---|---|---|
| pale blue cashmere sweater | $100 | $1 |
| wide leg jeans | $25 | None |
| Total | $125 | None |
Two Promotions Set to Global-Exclusive, Both with Same Rank
The following example has two promotions set to global-exclusive, both with same rank. All other promotions are non-exclusive.
| Name | Promotion | Class | Rank | Exclusivity |
|---|---|---|---|---|
| PROMO_P1 | 10% off cashmere sweaters | Product | 60 | No |
| PROMO_P2 | $2 off cashmere sweaters | Product | 0 | Global |
| PROMO_P3 | $1 off cashmere sweaters | Product | 0 | No |
| PROMO_P4 | $2.99 product fixed price for all jeans | Product | 30 | No |
| PROMO_O1 | 15% off order | Order | 70 | No |
| PROMO_O2 | 20% off order | Order | 65 | Global |
| PROMO_O3 | $5 off order | Order | 0 | No |
The applied discounts for this basket are as follows:
| Product | $2 off on sweater |
| Order | No discount |
The following are the applied discounts:
| Item | Net price | Discount |
|---|---|---|
| pale blue cashmere sweater | $100 | $2 |
| wide leg jeans | $25 | None |
| Total | $125 | None |
One global-exclusive promotion and one class-exclusive promotion
The following example has one global-exclusive promotion and one class-exclusive promotion. All other promotions non-exclusive.
| Name | Promotion | Class | Rank | Exclusivity |
|---|---|---|---|---|
| PROMO_P1 | 10% off cashmere sweaters | Product | 60 | No |
| PROMO_P2 | $2 off cashmere sweaters | Product | 0 | Class |
| PROMO_P3 | $1 off cashmere sweaters | Product | 0 | Global |
| PROMO_P4 | $2.99 product fixed price for all jeans | Product | 30 | No |
| PROMO_O1 | 15% off order | Order | 70 | No |
| PROMO_O2 | 20% off order | Order | 65 | No |
| PROMO_O3 | $5 off order | Order | 0 | No |
The applied discounts for this basket are as follows:
| Product | $1 off on sweater |
| Order | No discount |
| Item | Net price | Discount |
|---|---|---|
| pale blue cashmere sweater | $100 | $1 |
| wide leg jeans | $25 | None |
| Total | $125 | None |
Multiple Class-Exclusive Promotions
The following example has multiple class-exclusive promotions. All other promotions are non-exclusive.
| Name | Promotion | Class | Rank | Exclusivity |
|---|---|---|---|---|
| PROMO_P1 | 10% off cashmere sweaters | Product | 60 | No |
| PROMO_P2 | $2 off cashmere sweaters | Product | 0 | Class |
| PROMO_P3 | $1 off cashmere sweaters | Product | 0 | Class |
| PROMO_P4 | $2.99 product fixed price for all jeans | Product | 30 | No |
| PROMO_O1 | 15% off order | Order | 70 | Class |
| PROMO_O2 | 20% off order | Order | 65 | No |
| PROMO_O3 | $5 off order | Order | 0 | Class |
The applied discounts for this basket are as follows:
| Product | $2 off on sweater |
| Order | 15% off order |
| Item | Net price | Discount |
|---|---|---|
| pale blue cashmere sweater | $100 | $2 |
| wide leg jeans | $25 | None |
| Total | $125 | $18.75 |
All Class-Exclusive Product Promotions
The following example has all class-exclusive product promotions. While they are all evaluated and applied, there is only one discount per product.
| Name | Promotion | Class | Rank | Exclusivity | Item limit |
|---|---|---|---|---|---|
| PROMO_P1 | 10% off all products | Product | 60 | Class | 1 |
| PROMO_P2 | $2 off all products | Product | 40 | Class | 2 |
| PROMO_P3 | $1 off cashmere sweaters | Product | 15 | Class | |
| PROMO_P4 | $2.99 product fixed price for all jeans | Product | 30 | Class |
The following are the applied discounts:
| In cart | Price | Discount |
|---|---|---|
| cotton sweater | $50 | 10% off all products |
| low rise Jeans | $40 | $2 off all product |
| polo shirt | $30 | $2 off all product |
| denim jacket | $20 | $2.99 product fixed price |
Class-Exclusive and Non-Exclusive Promotions
The following example has class-exclusive and non-exclusive promotions, whereby the class-exclusive promotions are not applicable. Therefore, all non-exclusive promotions are applied.
| Name | Promotion | Class | Rank | Exclusivity |
|---|---|---|---|---|
| PROMO_P1 | 10% off all red shirts | Product | 60 | Class |
| PROMO_P2 | $2 off all red shirts | Product | 40 | Class |
| PROMO_P3 | $1 off all shirts | Product | 15 | No |
| PROMO_P4 | $2.99 product fixed price for all green shirts | Product | 30 | No |
The following are the applied discounts:
| In cart | Price | Discount |
|---|---|---|
| Green shirt | $2.99 | Fixed price and $1 off all shirts |
| Yellow shirt | $40 | $1 off all shirts |