Understanding the WebDAV Transfer Log

Business Manager administrators might need to access the logs via WebDAV or Total Commander to troubleshoot problems on Salesforce B2C Commerce.

Note: You can use any WebDAV client. However, Total Commander is recommended. If you choose to use Total Commander, make sure to use the WebDAV client and not the FTP client, as sFTP is currently not supported.

To view log files directly via WebDAV or Total Commander:

  1. Set up an SSL connection in Total Commander, using a valid Business Manager user name and password with proper access to connect to the Logs directory.
  2. Use the following URL to access the logs directly.
		https://<instance name>/on/demandware.servlet/webdav/Sites/Logs

When connected, you can browse logs, search for error strings or download to your environment.

Related Links

Understanding Log Files