Log into Account Manager

Each account in Account Manager is assigned to various roles. Depending on your organization’s settings, accounts can be local or they can be linked to Salesforce Identity. Some roles require multi-factor authentication (MFA) to log into Account Manager with a local account.

  1. To log into Account Manager with a local account:
    1. In a web browser, go to https://account.demandware.com/.
    2. Enter your username (email address).
    3. Click LOG IN.
    4. Enter your password.
    5. Click LOG IN.
      If multi-factor authentication (MFA) is required and you have already registered a MFA verification method, you need to verify your identity with multi-factor authentication to complete logging in. If multi-factor authentication (MFA) is required and you don’t have registered a MFA verification method, you need to register verification methods for multi-factor authentication in order to log in with multi-factor authentication.
  2. To log into Account Manager with an account linked to Salesforce Identity:
    1. In a web browser, go to https://account.demandware.com/.
    2. Enter your username (email address).
    3. Click LOG IN.
      You are redirected to Salesforce to log in. After successfully logging into Salesforce, you are redirected to Account Manager and logged in without any further steps.
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