Register a Security Key for WebAuthn Identity Verification

If your Account Administrator has allowed the use of security keys for Web Authentication (WebAuthn), you can register your FIDO2-compliant U2F security key to connect it to your account. Anytime you’re challenged to verify your identity, including multi-factor authentication (MFA) and device activations, you can insert your security key into the appropriate port on your computer or mobile device to complete verification. You can register the same security key with multiple service providers and multiple Salesforce orgs and accounts. You can also register one key per account.

Have your FIDO2-compliant U2F security key in hand so that you’re ready to insert it when prompted. If you wait too long, your registration attempt can time out. To register a security key:
  1. How you proceed depends on the MFA verification method settings of your organization:
    • If WebAuthn Identity Verification is your only available multi-factor authentication (MFA) verification method, you are prompted to insert the security key at your next login. You can proceed to the next step.
    • If WebAuthn Identity Verification or another multi-factor authentication (MFA) verification method are available to you, you are prompted to insert the security key at your next login. Click Security Key and proceed to the next step.
    • If you are logged into Account Manager, and if multiple MFA verification methods are available, you can connect  a security key for WebAuthn Identity Verification in your Account Information. Click Add next to Multi-Factor Verification and choose Security Key and proceed to the next step.
  2. At the prompt, insert your security key into the appropriate port on your computer or mobile device. If it has a button, touch the button.
    Security keys aren’t a biometric device, even though some have a button that requires your touch to activate the device.
  3. Click Continue to dismiss the confirmation message.

    Now you’re ready to use this identity verification method. Your security key generates the required credentials, and the browser passes them on to Salesforce to complete the verification. To help keep your account secure, we send you an email notification whenever a new identity verification method is added to your Account Manager account.

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