Unlock an Account

After six unsuccessful attempts to log in to an account, Account Manager temporarily locks the account for 30 minutes. An account administrator can explicitly unlock locked accounts within the administrator’s organizations.

To unlock an account, perform the following steps:

  1. Log into Account Manager.
  2. Click Users.

    The Users page opens, showing a list of email addresses for all users in your organizations.

  3. Click the Unlock action in the user list.
  4. In the Organization User section, click the Unlock action in the user list.

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