Verify Your Identity with a TOTP Authenticator App

Register a third-party authenticator app, like Salesforce Authenticator or Google Authenticator, as a verification method for verifying your identity. The app generates a verification code called a time-based one-time password (TOTP).

To register a third-party authenticator app:
  1. Download the supported authenticator app for your device type.

    You can use any authenticator app that supports the TOTP algorithm (IETF RFC 6238), such as Salesforce Authenticator for iOS, Salesforce Authenticator for Android, or Google Authenticator.

    Depending on MFA verification method settings of your organization:

    • Connecting a TOTP Authenticator App is required at your next login and is the only available multi-factor authentication (MFA) verification method: continue to the next step.
    • Connecting a TOTP Authenticator App or another multi-factor authentication (MFA) method is required at your next login: Click One-Time Password Generator to continue to the next step.
    • You can connect a TOTP Authenticator App in your Account Information in Account Manager: click Add next to Multi-Factor Verification and choose One-Time Password Generator if multiple MFA verification methods are available to continue to the next step.
  2. Using the authenticator app on your mobile device, scan the QR code. Alternatively, click I Can’t Scan the QR Code in your browser. The browser displays a security key. In the authenticator app, enter your username and the displayed key.
  3. In your browser, enter the code generated by the authenticator app in the Verification Code field.
    The authenticator app generates a new verification code periodically.
  4. Enter the current code.
  5. Click Connect.
    To help keep your account secure, we send you an email notification whenever a new identity verification method is added to your Account Manager account.
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