Promotion Troubleshooting

If you have issues with a promotion, follow our basic troubleshooting tips to determine if you have the right specifications in place.

To jump between your rules and your cart, open the storefront in one browser window and Business Manager in another.

To test the promotion correctly, confirm that:

Note: Shipping promotions are evaluated against the merchandise total of the shipment, not the merchandise total of the cart.

Notes

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