Users forget their credentials and passwords expire. A user can retrieve their own Business Manager login ID or password as long as their account has a valid email address and a security question. However, sometimes an administrator has to step in to reset a password, such as when a user locks themselves out after too many failed attempts.
If an account is locked due to too many failed login attempts, the user is sent an automated email containing a token. This token is valid for 2 hours. When clicked, the token is validated, the account is unlocked, and the user's current password is preserved. The user isn't logged in, but is directed to the login page, which shows the result of the unlocking as a message.
The password reset token expiration period for Business Manager users is 120 minutes.
If the token becomes invalid because the 2 hours have passed, the user can contact their administrator to unlock the account. Depending on the Lockout Effective Period setting, the user's account can unlock on its own. For example, if the Lockout Effective Period setting is 30 minutes, the user receives the email, but in 30 minutes, their account unlocks.
When an administrator resets a password, a new, automatically generated password is emailed to the user. The administrator never has access to that secure information
The following instructions are for local users who have not yet migrated to unified authentication via Account Manager. For migrated users, reset their account in Account Manager.