Set the Customer Statement Descriptor

You can customize the description that appears on a customer’s statement to identify the source of the charge. You can use different text for each site in your realm. When shoppers know the origin of a charge, it reduces payment disputes and chargeback requests.

  1. In Business Manager, select Merchant Tools > site > Ordering > Payments.
  2. Click Settings.
  3. For Customer Statement Descriptor, enter a short description to identify your site on bank and credit card statements. For example, www.yoursitename. The description must meet these requirements.
    The description must meet these requirements.
    • Contain 5–22 characters
    • Include at least one letter (only Latin characters)
    • Doesn’t include the special characters < > \ ' " *
    • Reflect your business name (DBA)
    • Contain more than a single common term or common website URL A website URL is acceptable only if it provides a clear and accurate description of the transaction on a customer’s statement.
  4. Click Save.
X Privacy Update: We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used. By continuing to use this site you are giving us your consent to do this. Privacy Policy.