B2C Commerce only accepts XML import files whose format is determined by B2C Commerce schema files. Older versions of B2C Commerce allowed preprocessing of comma-separated value (CSV) files, but this is no longer supported.
Although you can create scripts using the CSVFileReader class to do a translation between CSV and XML, using scripts isn't recommended. Instead, Salesforce recommend that you use a third-party program to process .csv files into the required XML format. It's faster and more efficient to transform a file using a .NET or a Java platform with a large amount of memory allocated to the processing.
B2C Commerce always exports files in XML format, except for coupon codes, which export to CSV format.
Before you can import a file, you have to transfer it from a merchant system to a B2C Commerce instance. After you export a file, you have to transfer it from the B2C Commerce instance to your backend system.
You can transfer files using WebDAV, FTP, or HTTPS.
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